Privacy Policy

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Last Revised: 30 November 2025

This Privacy Policy is incorporated into the Brazebee End User License Agreement (EULA). Brazebee UG (haftungsbeschränkt) (“Brazebee”, “we”, “us”, “our”) provides this Privacy Policy to explain how we collect, use, store, and share personal data when you use the Brazebee software-as-a-service platform and any websites operated by Brazebee (collectively, the “Service”).

“Customer” refers to the individual or organization using Brazebee.
“End Users” refers to individuals whose data is processed by the Customer through Brazebee.

Capitalized terms not defined here have the meaning given in the Terms.

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1. End User Data

Customers may use Brazebee to collect, process, and store End User data, which may include names, emails, interaction history, usage patterns, or other fields defined by the Customer.

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1.1 Roles Under GDPR

Customer = Data Controller
Brazebee = Data Processor

We process End User data only on documented instructions from the Customer and only to provide the Service.

This Privacy Policy does not directly govern End Users. End Users should contact the Customer to exercise their privacy rights.

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2. Customer Personally Identifiable Information (PII)

When Customers create an account or use the Service, Brazebee may collect personal data such as:

Name and contact information
Company name
Email address
Billing information
Usage logs and account activity
Preferences and settings

Customers may refuse to provide PII, but this may limit the ability to use the Service.

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2.1 How We Use Customer PII

We use Customer PII to:

Operate and administer the Services
Personalize the user experience
Provide onboarding, training, and support
Process transactions
Send service-related messages
Provide marketing communications (with opt-out)
Analyze usage patterns for product improvement
Ensure security and prevent misuse
Provide AI-assisted features such as classification, enrichment, or summarization

We also use aggregated, anonymized data for benchmarking and research.

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3. AI & Automated Processing

Brazebee provides automated workflows, enrichment, classification, analytics, and other machine-assisted functionality.
To enable these features, we may use:

Internal machine learning models
Third-party AI providers (e.g., OpenAI, Anthropic, DeepSeek)
Rule-based automation and enrichment engines

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3.1 How AI Uses Your Data

Only the minimum necessary data is shared with subprocessors.
Third-party AI providers act as Data Processors and follow contractual safeguards.
Brazebee does not permit third-party AI providers to use Customer or End User data to train models for other clients.
AI enrichment or processing can be disabled upon request.

We do not use Customer or End User data for marketing, reselling, or unrelated profiling.

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4. Aggregate Usage Data

Brazebee may collect and analyze usage data to improve the Service.
This may include analytics on:

Feature adoption
Workflow performance
Automation reliability
User engagement
High-level industry trends

Aggregated data does not identify individuals.

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5. Cookies and Similar Technologies

Brazebee uses cookies, session identifiers, pixels, and local storage to:

Enable login sessions
Maintain security
Improve navigation and performance
Track usage patterns
Personalize features

Most browsers allow blocking or deleting cookies, but some Service features may not work without them.

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6. Log Data

We automatically collect technical log data such as:

IP address
Browser and device type
Pages visited
Time spent on pages
Workflow and automation events
Error logs

This data helps improve performance, reliability, and security.

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7. Information Disclosure

Brazebee does not sell Customer or End User data.

We may share information only in the following circumstances:

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7.1 Service Providers

Trusted third-party subprocessors may handle hosting, payments, communications, security, analytics, or AI processing.

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7.2 Legal Requirements

If required by law, regulation, subpoena, or court order.

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7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets (with notice provided).

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7.4 Customer Consent

When the Customer integrates third-party tools (e.g., HubSpot, Zapier) or explicitly enables data sharing.

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8. Security

Brazebee uses industry-standard security measures including:

TLS/SSL encryption
Encrypted data storage
Firewalls
Role-based access controls
Subprocessor audits
Logging and monitoring

No system is completely secure, but we take rigorous steps to protect Customer data.

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9. Data Retention

If you close your account, Brazebee may retain certain information for:

Legal and financial compliance
Fraud detection
Recordkeeping
Security purposes

Backup systems may retain data for a limited period even after deletion.

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10. Children

The Service is not intended for children under 13.
Brazebee does not knowingly collect personal information from children.

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11. Testimonials

With your permission, Brazebee may display testimonials.
To update or remove a testimonial, email:

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12. Social Media Features

Social media widgets such as “Share” and “Follow” buttons may collect limited information such as IP address and interactions.
These are governed by the privacy policies of the respective social networks.

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13. International Transfers

Your data may be processed in:

Germany (primary location)
The European Economic Area (EEA)
The United States or other jurisdictions where subprocessors operate

We use legal mechanisms such as Standard Contractual Clauses (SCCs) to safeguard international transfers.

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14. Your Rights

You may request:

Access to your personal data
Correction of inaccurate data
Deletion of data (where allowed by law)
Restriction of processing
Data portability

Send requests to: hello@brazebee.com
End Users must contact the Customer (our client) to exercise their rights.

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15. External Links

Our Service may contain links to external websites.
We are not responsible for their privacy practices.

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16. Public Areas

Information you post publicly (such as comments, shared templates, or community spaces) becomes public.
Use caution when sharing personal data.

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17. Changes to This Privacy Policy

Brazebee may update this Privacy Policy at any time.
Material updates will be announced via email or in-app notifications.
Continued use of the Service after updates indicates acceptance of the revised policy.

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18. Third-Party Integrations

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18.1 Google Calendar

We access availability data only.
Data is used solely to facilitate scheduling.
We do not store calendar contents or share them.
We comply with the Google API Services User Data Policy, including Limited Use provisions.

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18.2 Additional Integrations

Customers may connect tools such as HubSpot, Zapier, Make, n8n, or CRMs.
Data transferred through these connections is governed by the respective tool’s privacy policy.

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19. Contact Information

Brazebee UG (haftungsbeschränkt)
Orangeriestr. 1a

40213 Duesseldorf
Germany

Email: hello@brazebee.com

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