Competitor Agent
Win the deals you didn't know you were in.
When a customer names a competitor in a call, email, or support chat, that is a deal you are already in. Brazebee catches the mention, attaches the account context from your CRM, and routes it to the AE before the switch happens.
How it works:
- Mentions surfaced in minutes, not at the QBR
- Routed to the account owner with renewal date and quote
- A suggested trigger play, not just an alert
- No false positives from forum links or “we switched to you”
Win-back rate tracked by competitor, logged to Salesforce or HubSpot.
A Product usage
CRM data
Subscription
Calls
Emails
Competitor signal Globex
Mention “comparing with Intercom”
ARR $60,000
Renewal in 32 days
Play exec sponsor outreach
routed to → AE
Slack
HubSpot workflow
CRM workflow