Terms of Service
Last updated: August 30, 2026
These Terms of Service (“Terms”) are a legally binding agreement between you (“Customer,” “you,” or “your”) and Brazebee (“Brazebee,” “we,” “our,” or “us”) governing your access to and use of the Brazebee website, platform, and API (the “Services”). By creating an account, clicking to accept, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. The Services
Brazebee is a customer-health monitoring platform. Customers send us customer events through the API so we can calculate health scores and route revenue signals to the tools and people they choose. We may update, improve, or change the Services over time. Features described as “beta,” “preview,” or “early access” are provided as-is and may change or be withdrawn.
2. Accounts
You are responsible for the accuracy of your account information, for keeping your credentials and API keys secure, and for all activity that occurs under your account. Notify us promptly at support@brazebee.com if you suspect unauthorized use.
3. Plans, fees, and billing
Paid plans and usage-based charges (including credits) are described at checkout or in your order. Unless stated otherwise, fees are billed in advance, are non-refundable except where required by law, and recur until cancelled. We may change pricing on a prospective basis with reasonable notice. You are responsible for applicable taxes.
4. Acceptable use
You agree not to:
- Use the Services in violation of any law or third-party right
- Send data you do not have the right to send, or that is unlawful, infringing, or harmful
- Attempt to gain unauthorized access to, disrupt, or degrade the Services
- Reverse engineer or resell the Services except as permitted by law
- Exceed documented rate limits or circumvent usage controls
We may suspend access to protect the Services, our Customers, or third parties.
5. Customer data and privacy
You retain all rights to the data you submit (“Customer Data”). You grant us a limited license to process Customer Data solely to provide and improve the Services and as instructed by you. Where we process personal information on your behalf, we do so as your processor under our Data Processing Agreement. You are responsible for having the necessary rights, notices, and legal bases to send Customer Data to us. Our handling of personal information is described in the Privacy Policy.
6. Intellectual property
We and our licensors own the Services, including all software, models, and documentation, and all related intellectual property. Subject to these Terms, we grant you a non-exclusive, non-transferable right to access and use the Services during your subscription. Feedback you provide may be used by us without restriction.
7. Third-party integrations
The Services connect to third-party tools such as CRMs, billing systems, analytics providers, and messaging channels. Your use of those tools is governed by their own terms, and we are not responsible for third-party services.
8. Confidentiality
Each party may access the other’s confidential information. The receiving party will protect it with reasonable care and use it only to perform under these Terms.
9. Warranties and disclaimers
We provide the Services with reasonable skill and care. Except as expressly stated, the Services are provided “as is” and “as available,” and we disclaim all other warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. Health scores and signals are decision-support outputs, not guarantees of any outcome.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Our total liability arising out of or related to these Terms will not exceed the amounts you paid to us for the Services in the twelve months before the event giving rise to the claim.
11. Term and termination
These Terms apply while you use the Services. Either party may terminate for material breach that is not cured within 30 days of notice. On termination, your right to use the Services ends, and we will delete or return Customer Data in accordance with our agreement and the Privacy Policy.
12. Changes to these Terms
We may update these Terms from time to time. For material changes we will provide reasonable notice, such as by posting the updated Terms with a new “Last updated” date or by emailing you. Continued use after changes take effect constitutes acceptance.
13. Governing law
These Terms are governed by the laws applicable at Brazebee’s place of business, without regard to conflict-of-law rules, and the parties submit to the exclusive jurisdiction of its courts.
14. Contact us
Questions about these Terms? Email us at support@brazebee.com.